Prerequisites
Before enabling the LiveAssist GenAI feature in LiveNX, the user needs to request access via a customer support ticket.
The LiveAction Support team will provide the information below to enable LiveAssist:
◦ Platform Token: (e.g., 320A7635ABC) - The OTEL Bearer Token used by the LiveAction Platform OTEL endpoint to authenticate the OTEL Client running on the LiveNX server.
◦ Platform Endpoint: (e.g., https://liveaction.platform.xyzabc.io:443) - The LiveAction Platform OTEL endpoint that receives OTEL messages from the LiveNX OTEL Client.
◦ Customer ID: (e.g., ab-cd-0001) - Provides a unique identifier key used to properly route customer data.
◦ LiveAssist Username and Password: (e.g., customer1@liveaction.com and abc1234) - Used to generate a per-customer access token that is sent on all requests from the LiveAssist UI in LiveNX to the LiveAction Platform API endpoint.
◦ LiveAssist Hostname: (e.g., api-demo-us-west-1.platform.xyzabc.io) - This is the LiveAction Platform API endpoint.
◦ A LiveNX user with Admin Role.